Terms

Scope

These terms govern bookings of rooms, suites and services made through the Palais Maximilian website, and the relationship between the guest and [Company name], [Address] (“the hotel”). The contract is concluded when the hotel confirms the booking by email.

Prices and VAT

Prices are in euros, per room per night for two adults, and include VAT at the statutory rate. Each adult beyond the second carries a supplement per night, shown in the summary before confirmation. Meals, drinks, treatments and added services are charged separately according to the current price list, unless shown as included. Any local accommodation tax, where due, is shown separately.

Payment

No payment is taken online. The bill for the stay and for services is settled at the hotel by [accepted payment methods].

Cancellation and no-show

Cancellation is free of charge up to 72 hours before the planned arrival. It is made on the “Your booking” page with the booking code and email address, or by writing to [Email]. After that deadline, and in the event of a no-show, the hotel charges the first night; the remaining nights are not due. Special offers may carry different conditions, set out on the offer page.

Bookings for fixed dates carry no statutory right of withdrawal (section 312g(2) no. 9 of the German Civil Code, BGB): the cancellation rule described here applies instead.

Arrival and departure

Rooms are available from 15:00 on the day of arrival and must be vacated by 12:00 on the day of departure. An earlier arrival or a later departure is possible on request, subject to availability, and may involve a supplement. Arrivals late in the evening or at night are possible: please inform the concierge.

Occupancy

The room may be occupied only by the persons named in the booking, up to the maximum capacity of the room type chosen.

Pets

Pets are welcome and must be mentioned when booking. [Any limits on size or number, and the terms of the pet package: to be defined.] The guest is liable for damage caused by their animal.

Smoking

The hotel is non-smoking [to be confirmed]: smoking is not permitted in rooms or indoor spaces, but is allowed in the outdoor areas indicated. In case of breach, an extraordinary cleaning charge of [amount] euros may apply.

Liability

The hotel is liable within the limits set by law, in particular sections 701 et seq. of the German Civil Code (BGB) for property brought into the hotel by the guest. Cash and valuables may be kept [state place of safekeeping]. The guest is liable for damage that they or their companions cause to the premises and furnishings.

Governing law and jurisdiction

The contract is governed by German law. Mandatory consumer-protection rules of the guest’s country of residence remain unaffected. The court with jurisdiction for dealings with business customers is [to be defined].

Last updated: [date].